Privacy and Cookies

By using this website you accept the terms of this privacy statement, and the terms and conditions on this website.

The UK Register of Learning Providers (UKRLP) is delivered by the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education (DfE) through this website - www.ukrlp.co.uk (the 'Website'). This privacy notice explains how we use your personal information. For the purposes of relevant data protection legislation, the DfE is the data controller for personal information processed. For more detailed information on how we handle personal information see the ESFA:privacy notice.

How We Use Your Personal Information

We use the minimum amount of personal information necessary to register your organisation on the UKRLP to enable the DfE to carry out its functions. You do not have to provide all of the additional personal information we request, but if you do not, you may not get the most out of the Website.

You may also provide personal data through your further contact with us through calls to our helplines, letters and e-mails.

Your personal information is used:

• to deliver of the services available from this Website
• to support your use of the Website;
• to ensure that access to the Website facilities is limited to organisations that are entitled to use it;
• to answer your queries or complaints;
• to carry out administration; and
• as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

We will not use any of your personal information for marketing purposes.

Giving information for other people

When you give us information about another person, the other person must have agreed to let:

• us process all their personal data; and
• you receive any privacy notices for them

When you send information for someone else, you are confirming that you have told them:

• which data they must give;
• which information is voluntary; and
• how they can access and, if necessary, correct the data we hold about them.

Keeping you informed

If you are a Registered User, we will use your information to send you updates about:

• our services and the facilities on the Website; and
• changes to the Website, including the Terms and Conditions.

Enquiries and requests from non-registered users

If you have not registered as a Registered User but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes.

Protecting your personal information

We are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. If you are a Registered User, your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the "change password" option accessible via the Navigation panel when you login.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the Website at your own risk.

How long we keep your personal information

We keep your personal data:

• for as long as is necessary to fulfil the purposes we collected it for;
• as required by law; or
• to enforce or defend legal claims

Where your registration of your organisation is no longer required, we will delete your personal data after 24 months. If you contact us, we may keep a record of your query or complaint for up to 24 months

Third parties

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, agents, professional advisors, stakeholders and auditors. We may also give your information to third parties who may take over the operation of the Website in the future, but only for the purposes in this privacy statement.

Your Individual Rights

The law gives you certain rights with regards to your data, including:

• request a copy of any personal information that we hold about you
• question any information we have about you that you think is wrong or incomplete.
• ask for your personal information to be deleted.

Subject to the restrictions set out in Paragraph 10 of the Terms & Conditions,you can access a copy of your personal information or amend your details on the Website at any time using the Maintain my Details option in the Navigation panel when you log in to your account.

To make a request for a copy of your personal information, raise a question about your personal information or request its deletion, please email helpdesk@ukrlp.co.uk or telephone 0345 202 1600

How to complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us using helpdesk@ukrlp.co.uk or 0345 202 1600

If you wish to contact the DfE's data protection Officer, please use the secure online contact form or by writing to:

Ministerial and Public Communications Division
Department for Education
Piccadilly Gate
Store Street
Manchester
M1 2WD

You also have the right to complain to the Information Commissioner's Office. Find out on their website how to report a concern.

Cookies

To make our Internet services easy, useful and reliable we use cookies. This involves placing small text files, known as cookies on your computer or mobile phone. Cookies cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example, measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast and reliable.

You can manage these small files yourself and learn more about them from www.aboutcookies.org

How cookies are used on UKRLP?

We are using Google Analytics to track website usage

Google Analytics stores data about:

• the pages you visit on UKRLP - how long you spend on each page
• how you got to the site
• what you click on while you're visiting the site

We don't allow Google to use or share our analytics data.

UKRLP uses the following cookies:

Cookie	Name	Purpose	More information
_ga	Google analytics	To measure usage of the UKRLP website	More information is available from www.google.com
user_cookie_consent	UKRLP	To show acceptance of the cookie policy	This cookie is used to record when a UKRLP user accepts the terms of the cookie policy.

Links

Our Website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.

Last Updated : 20th June 2018